What Information Does Provenance Collect and Use?
We collect information in order to provide our valued visitors with an easy, empowering, and curated online experience. In order to do this well, our Site collects the following types of information:
- Non Personally Identifiable Information
- Personally Identifiable Information You Provide Us:
We have provided more information on each type of information below:
So, cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. When we talk about cookies we refer to all technologies which store and access information on the device you use to access the Site. For example, this could be your computer, tablet or mobile phone.
There are different types of cookies:
- “First party cookies” are cookies served by the entity that operates the domain you are visiting. That means the cookies served by us when you are on the Site.
- “Third party cookies” are cookies that are served by companies that are not operating the domain you are visiting. That means cookies served by, for example, Google, when you are on the Site.
Both types of cookies can last for different periods of time:
- “Session cookies” last while your browser is open, so that when you move from page to page within one site any information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout.
- “Persistent” cookies survive after you close your browser, so that a website can remember you on subsequent visits. This aims to speed up or enhance your experience of services offered, and allowing us to customise our services for you.
Provenance only attempts to install session cookies when a user arrives at our Site. Persistent cookies are only used if you actually log in to Provenance, which we hope you will, so yep, we will probably be using them. You have the option to accept or disable cookies at any time through your browser, although they are an important part of the Site and you may not be able to access or use certain features or functions of our Site if you block or refuse to accept cookies, or delete cookies between visits to the Site.
Most web browsers automatically accept cookies, so you will probably need to turn them off manually if you do not want to accept them. Please follow your browser's instructions if you wish to do this, which are usually found in the “help”, “Tools” or “Edit” section.
Cookies can be used for loads of different reasons. The cookies used on this Site can be put into one of four categories: Strictly Necessary, Performance, Functionality & Profile and Targeting:
- Strictly Necessary cookies are essential for you to use the Site. Without them, you wouldn't be able to move around the Site or use its features (you wouldn't even be able to log-in), missing out on all of the great content that we want to share with you. They also help us keep the Site safe by supporting our security features.
- Performance cookies collect information about how you use the Site, including which are your favourite pages and if you get an error messages from certain pages (fingers-crossed you won't!). Without these cookies we can't see whether our Site is performing and won't be able to make the improvements which could make our Site even better.
- Functionality & Profile cookies allow the Site to remember choices and preferences you have made. For example, cookies help you log-in by pre-filling fields or they might tell us what you're interested in so that we can show you customised experiences and make suggestions to you.
- Targeting cookies gather information about your browsing habits. They remember where you've been and what you've looked at so that websites can share that information with advertisers, who will then be able to show you the most interesting adverts.
Non Personally Identifiable Information
This is information that does not identify a specific individual by itself or in combination with other information. We may gather certain demographic information about you such as age, date of birth, gender, as well as consumer purchasing and preference information based upon how you shop on and navigate the Site.
This information may be compiled and analysed on both a personal and an aggregated basis. This information may include the Site's Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address.
We may use Non Personally Identifiable Information to analyse request usage patterns, and other customer behaviour so that we may enhance our Site, products and services, and for our marketing purposes. We reserve the right to use and disclose Non Personally Identifiable Information to any third party in our discretion.
Personally Identifiable Information you provide us:
This is information that tells us who you are and lets us identify, contact or locate you. We will ask for your Personally Identifiable Information when you register with us, order a product or service, participate in our surveys, correspond with us or otherwise volunteer information. Personally Identifiable Information might include your name, telephone number, email address and credit card number.
We may keep any correspondence (whether made by telephone, email or letter) with you, or with others but concerning you, on a file specific to you and keep a record of your contact information. If you provide feedback through the Site or by email, we may ask for your name and email so that we can send you a reply.
If you provide your email address when you register or update your profile, place an order, make an enquiry or participate in a competition, prize draw or survey, you may automatically be added to our mailing list. Even if you don't give us your email address in one of these ways, we would love you to join our mailing list to keep up-to-date with our activities and our Site. If you join our mailing list, we'll send you marketing and promotional information about our products, services and offers.
If you already receive emails from our mailing list and no longer wish to do so, just follow the “unsubscribe” instructions that appear in every e-mail, or modify your settings when you're logged in under the “my account” tab on the Site. Once your request has been processed, we will no longer send you any promotional emails but we will continue to send you operational emails, concerning, for example, a recent order or an important communication that we need to make to our users. If you miss receiving information about our products, services and offers, you can re-subscribe to our mailing list for promotional emails at any time.
What information might Provenance share with others?
We may share information with our subsidiaries, affiliated companies and/or the carefully selected vendors and business partners with whom we work. This will include sharing your Personally Identifiable Information with our third-party service providers for tracking purposes, to charge your credit card, fill your order, improve our Site, customise our marketing and perform statistical and data analyses. The third parties will not use your Personally Identifiable Information other than to provide the services requested by us.
We may also share Non Personally Identifiable Information with third parties, including aggregated or segmented statistics about our customers, sales, traffic patterns and other Site related information.
How does Provenance protect your Personally Identifiable Information?
Security is really important to us. We use a variety of electronic, physical and administrative systems to protect your information. Established banks, process agents, distribution institutions and vendors handle credit card transactions and order fulfilment. They receive only the information that they need to verify and authorise your credit card transactions and ship the order to you. When we collect your card details from you, we offer secured server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. All of your account information is held on a secure server. Unfortunately, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your data transmitted to our Sites. Any transmission of data to us is at your own risk.
We, or third parties acting on our behalf, may transfer your personal information outside the European Economic Area and we will endeavour to protect your personal information in accordance with the standards set out under the Data Protection Act 1998.
We will keep your personal information for as long as is necessary in accordance with legitimate business purposes as well as in order to prevent fraud and other financial crime, or for any other legal or regulatory reason.
Your privacy rights:
You have the right to ask us about the information we hold on you and we will provide you with a copy in accordance with our obligations under the Data Protection Act 1998. You should note that we may charge a small fee.
You should let us know if you think any information we hold about you is inaccurate, so that we can correct it.
Children and privacy:
Provenance does not direct or market any of our content specifically to children. Users of our Site are required to be at least 18 years old, and any user under 18 is not an authorised user. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we shall erase such information from our records and terminate the applicable account(s) promptly.
To contact us, please email: [email protected].